How can we help?
Find answers to common questions about your order, or get in touch with our team. We're here if you need us.
Contact supportBrowse help topics
Where are my tickets?
Contact support for updated delivery dates, including when your tickets will arrive.
Cancelled or postponed events
What happens to your order and your options if an event is cancelled, postponed, or rescheduled.
Payments & security
Questions about charges, secure checkout, and how your payment is protected.
Learn moreCommon questions
Every ticket is first-party stock sold directly by Firework Tickets and verified before listing. Your purchase is protected under our delivery commitment, subject to our terms (which we are finalising).
Still need a hand?
Email our support team with your order details and we'll help you sort it.
Email support@fireworktickets.co.uk